← All insights
Operations · February 2026
The RACI Framework: How to Stop Managers Referring Everything to HR
If HR is constantly fielding queries that should sit with managers, you don't have an HR problem. You have a RACI problem.
RACI stands for Responsible, Accountable, Consulted, Informed. Applied to people processes, it tells every manager exactly which decisions are theirs to own and which are HR's.
Without it, every absence query, every disciplinary, every flexible working request lands in HR's inbox by default.
Build the matrix once. Roll it out properly. Watch escalation traffic drop by half within 60 days.